Shipping & Delivery

SHIPPING & DELIVERY

COVID-19 ALERT
Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.

DESTINATION	COST	DELIVERY TIME
Australia	FREE for orders over $160 AUD $12 for orders under $160 AUD	Auspost Express: 1-3 business days Auspost Standard: 2-7 business days
New Zealand	FREE for orders over $160 AUD $20 for orders under $160 AUD	DHL: 3-5 business days Auspost: 10-15 business days
United States	FREE for orders over $130 USD $26 for orders under $130 USD	DHL: 5-12 business days Auspost: 30 business days
Europe	FREE for orders over $130 USD $26 for orders under $130 USD	DHL: 7-12 business days Auspost: 30 Business days
Israel	FREE for orders over $130 USD $26 for orders under $130 USD	DHL: 7-12 business days Auspost: 30 Business days
Rest of World	FREE for orders over $130 USD $26 for orders under $130 USD	DHL: 12 business days Auspost: 30 Business days

Shipping prices exclude customs duties and taxes.

Every order is provided with a tracking number once shipped.

HOLIDAY SHIPPING INFORMATION

Our delivery partners have experienced delays and high volumes during COVID-19 and will continue to see delays throughout the holiday period, please place your orders early to ensure they are received in time for Christmas!

please see cut-off dates below

REGION	CUT-OFF DATE
AUSTRALIA (Everywhere but WA & NT)	20TH DECEMBER
AUSTRALIA (WA & NT)	15TH DECEMBER
INTERNATIONAL	14TH DECEMBER

SHIPPING TO PO BOXES

Express Post is unavailable for delivery to PO Boxes.

Your order will be sent with standard post.

ORDER PROCESSING TIME

We aim to process all orders within 24 hours between Monday - Friday.

We send out all orders received before 12pm AEST (Monday – Friday) on the same business day.

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be sent out.

ORDER TRACKING

Once your order has been picked up from our HQ you will receive an email from Lahana and the courier company with a delivery estimate and your tracking number.

CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED

Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.

There is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please email info@lahana.co to see if they are able to change it before it is sent! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!

INTERNATIONAL CUSTOMS & DUTY CHARGES

Please be aware of any fees your local customs office may charge before placing your order, this is a separate cost outside of general shipping fee. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Lahana cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will be issued with a refund when the parcel is received back at our HQ – less any shipping paid and an additional $10 will be deducted to cover the return shipping costs.

https://mydhl.express.dhl/au/en/help-and-support/customs-clearance-advice/duties-and-taxes.html#/receiving_shipments

AUSPOST

Track your AusPost orders https://auspost.com.au/mypost/track/#/search

If you are having issues with your delivery or need to update your shipping address after it has left our warehouse please download the AusPost app or Sign up for MyPost.

Use this form for missing or lost items https://helpandsupport.auspost.com.au/s/missing-or-lost-item.

Or call AusPost on the following numbers:

Australia 8am–6pm (local time) 13 POST (13 7678)

Overseas 7am–6pm (AEST)+61 3 8847 9045

DHL

Track your DHL orders https://www.dhl.com/au-en/home.html

If you are having issues with your delivery, or need to update your shipping address after it has left our warehouse please contact DHL https://www.dhl.com/au-en/home/our-divisions/ecommerce/customer-service/contact-ecommerce-consumer-international.html

ROUTE PACKAGE INSURANCE

Select route package insurance at the checkout for trusted shipment visibility, real-time notifications and order information. If your package is lost or damaged by your selected courier and you have selected route insurance please contact them in regards to your order. You can lodge your claim via the route app. See https://route.com/track/ for more details.

Currency